Overall rating: 4.4299064 / 5 from 107 reviews.
The City Backpack is praised for its sleek style, chic design, and perfect size for various needs. Customers appreciate its organization pockets, though some find the straps annoying.
Review topics: ["size","fit","color","bag","looks","material","quality","backpack","weight","style","pockets","laptop","design","straps","shade","buckle","improvement","system"].
"This city backpack is the exact size I wanted and generally I am pleased with it. The quality is excellent and it hold everything I need to carry. My only concern is that it is not very secure. The one magnetic fastener has already come undone while riding my bicycle, and I realize that around the city someone could easily open it without me knowing."
"Overall I like the bag but when I took it out of the packing there were greases smudges around the buckle when I opened it. I tried to wipe it away. A few days later I noticed a dirty small pointed brush of some kind in the inner pocket. I don’t know if this bag was previously returned or the bag was mishandled before shipping. I was a bit disappointed to not get a clean bag. But I am using the bag and so far it works well."
"High quality bag with padded straps for extra comfort. Padded pocket inside for laptops and large capacity for many items. Really impressed that it comes with a long guarantee if anything happens to the bag. One minor improvement would be an internal zipped pocket for keys etc. Love the dusty pink colour."
"As a commuter I was looking to minimize how much stuff was carrying. This bag came through like a winner. It truly makes you decide what you need and what you are carrying out of habit."
"As someone who overpacks daily, this is a workhorse of a backpack! I’m able to comfortably tote my 15” laptop, cables, mouse, stationery plus daily essentials without feeling too much strain on my back. The color (moonbeam) is such a lovely neutral shade as well!"
"I recently contacted Herschel and their customer service representatives were so nice and helpful and with any questions I had they were answered quickly and the whole process was smooth. The new bag is beautiful and I cannot wait to use it!"
"Great little bag for work, fits in laptop, water bottle, umbrella and all the usual work stuff. Loads of room. Had similar bag last year but the strap broke so they replaced under warranty."
"It’s such a great product!!!"
"Perfect"
"I bought this bookbag in 2025 and I still have it and it's amazing! It fits all my things and the design is simple but cute. 100% recommend❤"
